Template
Template: ask Etsy support to review a run of fake negative reviews
A message for Etsy support when your shop is hit by a run of suspicious 1-star reviews — so the reviews are looked at together, as a pattern, not one at a time.
Send this once, through Etsy's Help Center (chat or a callback request), after reporting the individual reviews. Keep the case number. If the ticket is closed without an answer, reply referencing it. See what to do about review bombing.
Template
Subject: Suspected coordinated negative reviews on [SHOP NAME] — request for Trust & Safety review Hello, I run [SHOP NAME] ([SHOP URL]), with [NUMBER] sales, [NUMBER] reviews and [Star Seller status / a 4.9 average] over [TIME SELLING]. Since [DATE], my shop has received a run of low reviews that I believe are coordinated rather than genuine buyer feedback, and they are now affecting my service standards. What I'm seeing: - [NUMBER] one- or two-star reviews in [NUMBER] days, against about [NUMBER] a month before. - [They are on my bestsellers, which haven't changed.] - [Several complain about mail or delivery, although the items are instant digital downloads.] - [None of the buyers replied when I messaged them to help.] The reviews: 1. [DATE] · [RATING]★ · [LISTING] · "[REVIEW TEXT]" · order [ORDER NUMBER] 2. [DATE] · [RATING]★ · [LISTING] · "[REVIEW TEXT]" · order [ORDER NUMBER] 3. … Previous contacts: [DATE, CASE NUMBER, OUTCOME — e.g. "closed without a reply"]. I'm not asking you to remove honest feedback. I'm asking for these reviews to be looked at together, as a pattern, by someone who can check the buyer accounts and order history for signs of review manipulation. I can send screenshots, message history and a full case file. Thank you, [YOUR NAME] [SHOP NAME]
Tips
- Report each review through the review's own report option first, with the right reason. Our review report builder picks it and writes the text.
- Stick to facts and dates. Avoid naming a competitor unless you have evidence.
- Keep a log of every contact. A closed ticket with no reply is part of your case.
Questions
- Should I name the competitor I suspect?
- Only if you have evidence. Describing the pattern and asking Etsy to check the buyer accounts is usually more effective than an accusation.
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