Shopify took down my product after a DMCA complaint

How Shopify handles copyright complaints against stores, how to file a counter-notification, and what happens next.

Updated 2026-10-27 · Markdown

Shopify hosts your store, so copyright complaints about your products or photos go to Shopify under its copyright policy. Shopify forwards the complaint and may disable the content.

If the complaint is wrong

1. Collect your proof: original photo and design files, process photos, and the dates you first published the product on any platform.
2. File a counter-notification through the method Shopify's notice gives you. It must include specific elements — see the counter notice template.
3. Wait out the window. If the complainant doesn't tell Shopify they've started a lawsuit, the content can be restored after 10–14 business days.

If the complaint is right

Remove the product and replace any images or text you didn't create.

Copies of your Shopify products elsewhere

Your own store's photos get copied too — onto marketplaces and other Shopify stores. MakerSentry imports a Shopify store's catalog automatically and searches for copies; see how to report a copy on a Shopify store.

General information, not legal advice.

Questions

How long until my content is restored after a counter-notification?

Under the DMCA process, material can be restored 10–14 business days after a valid counter-notification unless the complainant tells the host they've filed a lawsuit.

Will the complainant see my details?

Yes. A counter-notification includes your name, address and contact details, and it's passed to the person who complained.