# eBay removed my listing through VeRO — what to do

> How eBay's Verified Rights Owner (VeRO) program works, why eBay won't reinstate on its own, and how to ask the rights owner to retract a mistaken report.

Updated 2026-10-27 · https://makersentry.com/removed/ebay-listing-removed-vero

eBay's [VeRO program](https://www.ebay.com/sellercenter/ebay-for-business/verified-rights-owner-program) lets rights owners report listings that infringe their intellectual property. eBay removes the listing and emails you the rights owner's contact details.

## Why eBay won't decide

eBay acts on the rights owner's report rather than judging ownership. To get a listing back, you normally need the **rights owner to retract** their report.

## If the report is mistaken

1. **Contact the rights owner** using the details in eBay's email. Be brief and factual, and attach proof: original photo files, design files, process photos, and the dates you first listed the item. The [retraction request template](/templates/ip-complaint-retraction-request) gives you a starting point.
2. **Ask them to email eBay** to retract the report for that listing.
3. **Keep copies** of everything in case the dispute continues.

## If it's valid

End the listing and don't relist the item. Repeated VeRO removals can restrict your account.

## Copies of your own work on eBay

If someone on eBay is using *your* photos, you can report them — as an individual maker — through VeRO. See [how to report a copy on eBay](/report/ebay).

*General information, not legal advice.*

## Questions

**Will eBay reinstate my listing if I explain?**

Generally not on its own. Under VeRO, eBay removes listings reported by rights owners and directs sellers to resolve the issue with the rights owner, who can retract the report.

**Can makers use VeRO against copies of their work?**

Yes. Rights owners — including individual makers — can join VeRO and report listings that copy their photos or designs. See our page on reporting copies on eBay.